Frequently Asked Questions

NokNok Lebanon covers the following areas: Beirut, Baabda, Tripoli, and a big majority of Keserwan and most of Metn.

The delivery service fee is 109,990LBP for any location in Lebanon.

You can contact NokNok’s customer support team via the app to check if the return policy is applicable to your case.

You can click on terms-and-conditions & privacy-policy for more details

You can track your order by clicking on the home page’s icon at the bottom left. You can also track your order by heading to “My Profile,” followed by “Order History”, then clicking on the desired order.

NokNok accepts USD bills, please mention in the “Notes” section the amount of the bill you wish to pay. Also, you can contact NokNok’s customer support team via live chat on the app.

NokNok Lebanon accepts payment in a form of Cash, POS & Online Card payments.

If you intend to change the location, the only option is to cancel the order. If needing to amend the floor or the building number, please contact NokNok’s customer support team via live chat on the app.

NokNok is committed to delivering an order at your premises with no minimum amount.

Upon checkout, choose from the available notes suggested and/or add your instructions in the available “Delivery Instructions” field. You can also contact NokNok’s customer support team via the app.

In case you are unreachable, your order will be canceled 45 minutes after arriving at the location. The customer service team can always reinitiate your order at any time by asking you to place a new order. You can simply go to “My profile, followed by “Order History”, then select order again.

NokNok is committed to delivering your order within the advised estimated time of delivery mentioned upon placing the order. The average delivery time is 15mins. If facing an issue with your order’s delivery time, you can contact NokNok’s customer support team via the app.

Pre-ordering is currently unavailable.

You can always contact our customer support team via the live chat on the app.

Head to “My profile” followed by “Order History”.

After adding an item to your basket, select “Suggest Products”, add the desired item(s), and click on "Submit”.

Visit the “Donation” section, select the NGO you wish to donate to, and place your order. You can also donate from outside of Lebanon by selecting the full online payment.

Head to “My profile” followed by “Refer a Friend”. Tap on “Share”, then choose a sharing channel followed by the person’s contact. Once the referred person installs the app and uses the code shared by you, he will benefit from a LBP300,000 discount, and LBP200,000 will be added to your wallet.

You can send an email to [email protected], mention your phone number; and a team member will follow up on your inquiry.

NokNok Ghana covers the following areas Osu, Labone, Cantonments, Airport Residential, Dzorwulu, Abelemkpe, Roman Ridge, Tesano, North Ridge, Adabraka, Airport City, Asylum Down, Kokomlemle, Spintex, Little Legon, West Legon, East Legon Shiashle, North Airport, Teshie, Manet, Tarasco Estate, Airport Hills.

The delivery service fee is 10 Ghc for any location in Ghana.

You can contact NokNok’s customer support team via the app to check if the return policy is applicable to your case.

You can click on terms-and-conditions & privacy-policy for more details

You can track your order by clicking on the icon at the bottom left of the home page. You can also track your order by heading to “My Profile,” followed by “Order History”, then clicking on the desired order.

NokNok accepts USD bills, please mention in the “Notes” section the amount of the bill you wish to pay. Also, you can contact NokNok’s customer support team via live chat on the app.

NokNok Ghana accepts payment in a form of Cash, POS, Online Card, & Mobile Money (MTM MOMO, AirtelTigo Cash, VodaCash) payments.

If you intend to change the location, the only option is to cancel the order. If needing to amend the floor or the building number, please contact NokNok’s customer support team via live chat on the app.

NokNok is committed to delivering an order at your premises with no minimum amount.

Upon checkout, choose from the available notes suggested and/or add your instructions in the available “Delivery Instructions” field. You can also contact NokNok’s customer support team via live chat on the app.

In case you are unreachable, your order will be canceled 45 minutes after arriving at the location. The customer service team can always reinitiate your order at any time by asking you to place a new order. You can simply go to “My profile, followed by “Order History”, then select order again.

NokNok Ghana is committed to delivering your order within the advised estimated time of delivery mentioned upon placing the order. The average delivery time is 15 to 20 minutes. If facing an issue with your order’s delivery time, you can contact NokNok’s customer support team via the app.

Pre-ordering is currently unavailable.

You can always contact our customer support team via the live chat on the app.

Head to “My profile” followed by “Order History”.

After adding an item to your basket, select “Suggest Products”, add the desired item(s), and click on "Submit”.

Currently not available in Ghana.

Head to “My profile” followed by “Refer a Friend”. Tap on “Share”, then choose a sharing channel followed by the person’s contact. Once the referred person installs the app and uses the code shared by you to benefit from a 20 Ghc discount, and 20 Ghc will be added to your wallet for a minimum basket of 50 Ghc. 

you can send an email to [email protected], mention your phone number; and a team member will follow up on your inquiry.